1. Delete from within the app (fastest)
The quickest way to delete your account is directly in the SwiftCart app you use:
- Open the app and sign in.
- Go to Profile → Settings.
- Select Delete account.
- Confirm. Your account is deactivated immediately and queued for deletion.
This is available in the SwiftCart Customer, Vendor and Rider apps.
2. Request deletion by email
If you cannot access the app, email support@swiftcartapp.co from the email or with the phone number on your account and ask us to delete it. We may ask one or two questions to confirm you own the account before we act.
3. What gets deleted
Once your request is verified, we permanently remove:
- Your profile: name, phone number, email and password.
- Saved delivery addresses and location data.
- Saved stores, cart contents and preferences.
- Loyalty points, referrals and in-app messages.
- For vendors and riders: your stored bank details and payout profile.
4. What we must keep, and why
Some records cannot be deleted immediately because the law and payment rules require us to keep them. We keep only what is necessary, and we de-link it from your profile where we can:
- Transaction and payment records tied to completed orders, kept for the period required by Nigerian tax and financial regulations.
- Records needed to resolve an open dispute, refund or chargeback until it is closed.
- Fraud-prevention and audit logs where we are legally obliged to retain them.
These records are deleted once their required retention period ends.
Deletion is permanent. Once your account is deleted it cannot be recovered, and any remaining wallet balance must be withdrawn before you delete. Withdraw or resolve any pending balance first.
5. How long it takes
Your account is deactivated as soon as you confirm. Personal data is deleted within 30 days, except for the limited records described in section 4, which are removed when their legal retention period ends.
Need help deleting your account?
Email support@swiftcartapp.co and we will guide you through it.